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Frequently Asked Questions

All questions that we regularly receive from our customers are discussed on this page. Is your question not included? Please feel free to contact us!

Payment options

You can pay with us through Paypal

Shipping costs

When shipping within the Netherlands the shipping starts from € 6.95 at parcel post. When shipping to other countries worldwide, the shipping costs depend on the destination. If your country is missing in our shipping options, please contact us to add your county to our list.

Delivery time:

Our entire collection is completely handmade. To give you the opportunity to put together your own unique furniture, we keep a maximum delivery time of 10 working days. Is it an order for a birthday or a special occasion? Send us an email: info@projectdollhouse.nl. 

Dolls:

Looking for the dolls that we use in our photos? These are called Sonny angels. These are Japanese lucky dolls. We sell these dolls in our webshop. You will find them on the page: Sonny Angels

ATTENTION: the heads of these dolls can go loose, so we do not recommend these dolls to children under the age of three.

Transport dollhouses:

Because of the height and weight of our dollhouses we are not able to ship them outside The Netherlands. Our dollhouses are completly handmade and we can not guarentee that they will arrive safely. We are working on dollhouse kits for our international customers. Till this time we have made the decision not shipping the dollhouses outside The Netherlands.

Return order

It is no problem to return your order. You can return your order, by sending it to the address below. The costs for returning are for your own account. After we have received the return, you will receive the money back to your account within 21 days or the invoice will be adjusted if you still have to pay.

Project Dollhouse, Surinamestraat 26., 2071 XL Santpoort-Noord

Secure online payment

Reliability and safety are the most important aspect when buying online. Not only for you but also for us! That is why we work together with Mollie a payment provider with the latest security and encryption techniques. This way both you and us are protected against online fraud.

Customization

Our collection consists of furniture and accessiores in the 1:12 scale. Do you want furniture in a different scale? Or do you prefer furniture based on your own home? We do love a challenge, and to take a look at the possibilities to fulfill your wishes.

Complaint
Although we are very involved with our customers, and providing a personal service very important. It can happen that something does not go as planned. We advise you to first report complaints to us by sending us a                                                e-mail info@projectdollhouse.nl. We are happy to help you find a suitable solution.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.

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