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    Customer Service

    • General terms & conditions

    • Shipping & returns

    • Disclaimer

    • Privacy policy

    • Payment methods

    • FAQ


    Project Dollhouse

    Dorpsstraat 8b
    4271 AC Dussen
    Nederland Open in Googlemaps

    Frequently asked questions


    1.1 Shipping

    Dollhouse Furniture and Accessories

    We ship our packages with DHL. After we have sent your package you will receive an email with track & trace code so that your package can be tracked.


    Because we make our products ourselves, the delivery time is not always standard. On average you can assume the following times:

    > Dollhouse furniture: approx. 10 working days

    > Other products: 1-3 business days (if no dollhouse furniture has been ordered)


    Of course you can always contact us if your order is in a hurry. We have many items in stock and can deliver faster than the above indication.


    Shipping costs for dollhouse furniture and accessories

    > NL - € 5.95

    > BE - € 6.95

    > DE - € 6.95



    Our houses are too big to ship with the regular parcel service. Picking up at our store in Dussen is the standard.

    If this is not possible, we can send our doll houses as a package shipment. The costs for this are as follows:

    > NL - € 50.00

    > BE - € 70.00

    > DE - € 140.00

    1.2 Pick Up

    It is always possible to pick up your order in our store in Dussen. If you want this, choose this option in the shopping cart and contact us to make an appointment.



    Project Dollhouse

    Dorpsstraat 8B

    4271 AC Dussen


    2.1 Payment Options

    > iDEAL:

    With iDEAL you can pay for your online purchases in a familiar, safe and easy way. You pay in your trusted internet payment environment, based on specific security methods from your own bank. As an internet banker you can directly use iDEAL, without having to register for it. For more information, visit the iDEAL website.


    > Billink (pay afterwards):

    Pay safely and easily afterwards with Billink. This is possible for the Netherlands and Belgium and is possible up to an amount of € 150 and costs only € 0.95. When you choose to pay with Billink you will receive the invoice by email. You must pay this within 14 days.


    > PayPal:

    With PayPal you can pay online safely and quickly. Pay in just a few clicks with just your e-mail address and PayPal password. Your financial information is only accessible to you and is not shared with the seller. You can also use the free PayPal Purchase Protection so that you can shop and pay online carefree and safely.

    The costs for paying with PayPal amount to 1.5% of the invoice amount excluding shipping costs.


    > Credit card:

    Pay quickly and easily with your credit card. You can pay with us with the following credit cards:

    • Visa
    • MasterCard
    • American Express

    The costs for paying by credit card amount to 1.5% of the invoice amount excluding shipping costs.
    > Bank transfer:

    If you do not wish to use iDeal, Bancontact / MisterCash or PayPal, you can choose to transfer the amount to us yourself. After your choice to transfer the amount of money to our account, you will receive an automatically generated message via email with the invoice. We will send the product after receiving your payment.

    Pay attention! if you opt for bank transfer, it may take longer before you receive your order. This is due to the processing time of the payment.


    > Bancontact / Mister Cash:

    With Bancontact / Mister Cash, Belgian account holders can make purchases online through their bank card. You can pay us your online purchase in a reliable, safe and easy way. You pay in your trusted internet payment environment, based on specific security methods from your own bank. As an internet banker you can directly use Bancontact / Mister Cash, without having to register or install special software.

    The costs for paying with Bancontact / Mister Cash amount to 1.5% of the invoice amount excluding shipping costs.


    > Belfius Direct Net:

    As one of Belgium's largest banks, Belfius provides its own payment solution for its customers. This way, Belfius customers can make real-time payments in their trusted banking environment. The information such as beneficiary, amount and description are specified in advance, which eliminates the chance of failed transactions.

    The costs for paying with Belfius Direct Net are € 0.25.


    > Sofort Banking:

    Sofort Banking is one of the online direct transfer methods. It works on the basis of proven Internet banking. The advantage, however, is that you do not have to register or create a virtual account, a so-called e-wallet. With SOFORT Banking, direct transfers are involved. To do this, simply select SOFORT Banking as your payment option when shopping online. You will then be automatically directed to the secure payment form.

    The costs for paying with Sofort Banking amount to 1.5% of the invoice amount excluding shipping costs.


    3.1 Return

    Our entire collection is made by hand with much love. Our products are packed and shipped with care and attention. However, it is possible that you are still not satisfied, which is a shame, but it is no problem to return your product.

    You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return your product.


    The right of withdrawal is excluded for customization:
    Products that you purchase through this web store are made to measure according to the specification you entered. The right of withdrawal is therefore not applicable. This makes the sale final after successful payment.


    Returning a step-by-step plan:

    1. First check whether your return meets the conditions:
    - The item must be undamaged
    - The item must be returned in its original packaging


    2. Pack the items back in the original packaging

    3. Write the return address on the package:
    Project Dollhouse
    Dorpsstraat 8B
    4271 AC Dussen


    4. Add the packing slip to the package

    It is important that we can see where the package is today and that we know which order it is.

    5. Franking the package and bring it to the package service.

    The costs of the return shipment are for your own account.

    6. Once your return has been received by us, we will refund the purchase amount to your bank account within 14 days.


    4.1 Wholesale

    We welcome wholesale enquiries from all around the world. To find out more please send a email with your request to:​ [email protected]